Refund & Cancellation Policy

Client Cancellations

• Cancellations made 2 or more hours before the scheduled appointment are free of charge
• Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee of up to 100% of the advance payment
• No-shows (failure to be available at the booked time and location) will be treated as a completed booking and no refund will be issued
• To cancel, use the cancellation option in your dashboard or contact support

Platform or Therapist Cancellations

• If we or the assigned therapist cancel your appointment, you will receive a full refund of any advance paid
• Alternatively, you may choose to reschedule at no additional cost

After Service Delivery

• Refunds for completed services are not automatic
• If you are genuinely dissatisfied with the service quality, you may raise a refund request within 24 hours of service completion
• All refund requests are reviewed and verified by our team
• Refunds are issued only in cases of verified, genuine dissatisfaction with service quality
• Simply requesting a refund without a valid reason does not qualify
• Our team's decision on refund eligibility is final

Advance Payment Refunds

• If you cancel within the free cancellation window (2 or more hours before appointment), your advance payment will be refunded in full
• Refunds are processed to the original payment method within 5-7 business days

• Subscription fees are non-refundable once the billing cycle has started
• If you cancel a subscription, it remains active until the end of the current billing period
• No partial refunds for unused days in a billing cycle

• Coins deducted for a cancelled booking (within the free cancellation window) will be credited back to your wallet
• Coin purchases are non-refundable
• Coins used for completed bookings are not refundable

This Refund & Cancellation Policy was last updated in April 2026 and is effective immediately for all massage-service.in platform users.